1. Introduction and Use of this Website

Flatpack Kitchen Fitters PTY LTD (ABN 48 661 951 006) (“FKF”, “we”, “us”, “our”, “ours”). At FKF, we value your privacy and are committed to keeping your personal information private as required by the Privacy Act 1988 (Cth) (“the Privacy Act”). This Privacy Policy states how we will protect your personal information that is collected privately from you directly, or through our website.

Given the nature of our business, the majority, if not all, of our clients are adults. In the rare case that a child under the age of 18 becomes a client, personal information about that client will only be collected and held with parental consent.

2. What is “personal information” and how do you collect it?

The term “personal information” is defined in the Privacy Act. Generally, the term means any information that can be used to personally identify you, or that is specific to you. Depending on the type of interaction you have with us, this could include information such as the following. 

  • Name, address and other contact details.
  • Date of birth.
  • Payment and transaction information including type, bank and credit card details.
  • Delivery address or collection details.
  • Your location details through your smart phone or device.
  • Copies of correspondence you send us, through our website, by email, or otherwise. 

We may collect personal information from you, for example, when you ask about or order our services, subscribe to our email list, contract with us (in writing or online) to become a client, use our website, when you provide us with feedback or complete a survey for us. 

In the course of our business, we may also collect from you (and others) anonymous answers to surveys, or collective information (from all website users) on how our clients or prospective clients use our website. This information is not all personal information but may be linked to personal information we hold about you. More information is provided on information that can be obtained from you when you use our website below, in ‘5 What happens when I use your website?’.

3. Why do you need my personal information?

Personal information is collected from you, through our website and directly from you, for the following reasons.

  • First and foremost – so that we can give you our best possible service. 
  • To manage our accounts and records.
  • So that we can answer your enquiries and complaints, and send information you request.
  • To enrol you to receive our free newsletter, so that we can send you information about existing and new products and services, competitions and/or promotions.
  • To conduct market research.
  • To identify and understand our clients’ and website users’ needs and continually improve the functioning of our website.

We value your personal information highly and will not abuse it. If you wish to receive no further emails from us, you can email us at hello@flatpackkitchenfitters.com.au or use our website contact form to ask us to unsubscribe you. 

4. What if I don’t want to give you my personal information?

You do not have to provide personal information to us if you do not want to. If you choose not to, this may impact on our ability to provide services to you. For example, we may only be able to offer a lower level of service to you, or possibly not be able to serve you at all. 

You should carefully read this Privacy Policy before using our website. If you use our website, or agree to accept the Terms & Conditions on this website when prompted to do so, you agree to be bound by this Privacy Policy. If you don’t want to agree to be bound by this Privacy Policy, you must not use our website. Instead, you can contact us to discuss what level of service we can provide you if you do not wish to provide us with personal information.

You can contact us to withdraw your consent to this Privacy Policy, or to restrict our collection or use of your personal information, at any time. Where relevant, you can unsubscribe from electronic messages and/or adjust your mobile device settings to stop notifications. Again, however, this may impact on what services we can offer you, and whether or not you are permitted to use our website.

5. What happens when I use your website?

In addition to the obvious information that you provide about yourself on our website (for example, when completing our website contact form), the mere use of our website itself can enable us to obtain information specific to you.

Data Collection Technology

We may use data collection technologies (such as Google Analytics or other comparable technologies) to collect information about your equipment, browsing actions and patterns. For example, we may obtain information about your location, the type of computer you use, your internet connection, your IP address, your operating system, your browser type, how you browse through our website and any communications between your computer and our website. 

This kind of data helps us to review and improve our website and services for future users (including you!). If you would like to opt out of the Google Analytics data collection system, you can do so at any time through Google at https://tools.google.com/dlpage/gaoptout/. 


While most cookies are delicious, those are not the kind we are talking about here! In the internet world, a cookie is a small summary file containing a unique ID number. 

When you visit our website, we may send a cookie to your computer so we can recognise your computer each time you visit our website without you having to register each time. A cookie also lets us track the services you check out on our website so that, if you consent, we can send you information about those services. We also use cookies more collectively, to see which parts of our website are viewed most and other collective client transaction patterns. This helps us to improve our website. Our cookies don’t collect personal information. You can adjust your browser settings so your computer does not accept cookies, if you prefer.

An IP address is the electronic address of a computer linked to the internet. We may log your IP addresses generally to analyse trends, gather broad demographic information, track clients’ movements within our website and maintain our website.

We may also use other items like cookies, such as social media pixels. Social media pixels enable social media sites to track visitors to outside websites. This is how, when you’re on social media, the advertisements you see are tailored to products and services you may have recently been researching on the internet. If we do use these pixels, we will always do so in accordance with the relevant social media site’s policies.

Third parties

Third parties (such as application providers, advertisers, etc.) may also use cookies and data tracking technologies.to collect information about you when you use our website, by intercepting communications during transmission over the internet. While we do everything possible to keep your personal information secure once we have received it, we have no control over communications in transit. If you receive an advertisement from a third party that is clearly based on your communications with us, you will need to contact that third party directly.


Any information you disclose online is disclosed at your own risk. Although we do our best to keep our website as secure as possible, we cannot guarantee the security of information you disclose online. No method of transmission over the internet or method of electronic storage is 100% secure. Help protect your personal information by keeping your account details confidential, limit access to your accounts and computer, use a unique and strong password, and log out of your device/s after use. If you become aware of unauthorised access, please let us know as soon as practicable.

6. Will you ever disclose my personal information?

Your personal information will not be shared, sold, rented or disclosed other than as outlined below.

  • To our employees, contractors or third party service providers to the extent necessary for us to operate our website and business, respond to requests from you and provide services to you. (Examples of service providers include website hosting providers, providers of electronic appointment booking applications, IT technicians, couriers, payment processors, debt collectors, our accountants, etc. Some of our trusted service providers may be located outside of Australia.)
  • To a solicitor, debt collector, credit reporting agency, regulatory authority or court if you fail to pay for goods or services we provide to you, or to enforce any other aspect of our Terms & Conditions.
  • When legally required by a court or government entity to do so or when we reasonably believe it is necessary to protect our legal rights.
  • When we reasonably believe it is necessary to protect your physical safety.
  • To any successor, or potential successor, in the event of a sale, transfer, merger, restructure, divestiture or dissolution of some or all of our assets and/or business.
  • To any other organisation with your express consent.

Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information. We also have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information. 

7. How long do you keep my personal information?

For Australian tax law reasons, we must keep basic information about you (including your identity, contact details and financial transaction data) for five years from the date of any transaction.

More generally, we will destroy or inactivate your personal information when it is no longer needed, or when we are no longer required to retain it by law (whichever comes last). When deciding whether we need to keep your personal information, we will take into account things like whether you are still a regular customer, the quantity and sensitivity of information we hold and whether we think there are special circumstances in your case that might require us to revisit your information at later date.

8. What are my rights?

You can contact us at any time to find out what personal information we hold about you. We will liaise with you to negotiate the best way for us to provide the information to you, and for you to receive it. When requesting information, please provide as much detail as possible to help us retrieve your information. To protect your information, we may ask for proof of your identity before releasing the information you seek.


There is also no fee to request information. However, depending on the quantity of information you have requested, we may charge a fee to provide you with a copy of the personal information we hold to cover administrative costs such as scanning, photocopying and/or postage.

We reserve the right to refuse access to your personal information if doing so would interfere with the privacy of others or would result in a breach of confidentiality. If we have to refuse a request for access to your personal information, we will give you a written explanation.

If you notice an error in the personal information we hold about you, or that it is incomplete, you can ask us to fix this at any time. If we do not agree that your information requires correction, we will note in our systems the extent to which you disagree with the information. We will not charge a fee to correct your personal information. If we correct your personal information and have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If you ask us to do this, we will take reasonable steps to do so, unless it would be impracticable or unlawful.

We encourage you to keep your personal details up to date in any accounts you hold with us.

9. What do I do if I think my privacy has been breached?

Contact us immediately. Provide as much information as possible about the alleged breach, so that we can investigate it as quickly and as efficiently as possible for you. Where relevant, we will comply with any time requirements for processing a complaint under the Privacy Act. All complaints will be dealt with fairly, taking into account all of the circumstances surrounding the complaint.

We will treat your complaint with discretion and the utmost confidentiality.

10. Will your Privacy Policy ever change?

It may be necessary to update our Privacy Policy from time to time to take into account new business practices and emerging technologies. Any changes to our Privacy Policy will be published on our website and, if you have consented to us contacting you, we will contact you to inform you of the update. Any updates to our Privacy Policy will take effect from the date it is published on our website.

11. Jurisdiction

This Privacy Policy and your use of FKF’s services, including the website, is governed in all respects by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia. 

12. How do I contact you?

If you have any questions or feedback about, or would like to exercise your rights or lodge a complaint under, our Privacy Policy, we’re all ears. You can contact us in any of the following ways.

Telephone: 0420 669 298

Email: hello@flatpackkitchenfitters.com.au

Website contact form: flatpackkitchenfitters.com.au/contact/ 

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.